Privacy Policy

Effective Date: October 6, 2025

Last Updated: March 23, 2026

BidYard, Inc. ("BidYard," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use our website, platform, products, and services (collectively, the "Services").

By using the Services, you agree to this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide

  • Account information such as your name, email address, company name, and password.
  • Contact information such as business phone numbers and messaging preferences.
  • Payment information processed through Stripe (we do not store full credit card numbers).
  • Communication information, such as when you contact us or subscribe to updates.

1.2 Information We Collect Automatically

When you use the Services, we automatically collect:

  • Usage data (e.g., IP address, browser type, operating system, device identifiers).
  • Log data including pages visited, actions taken, date/time stamps, and referral URLs.
  • Cookies and similar technologies to improve user experience and analyze usage.

1.3 Information from Third Parties

If you integrate third-party services (e.g., Salesforce, ServiceTitan), we may receive data from those services as configured by you. You are responsible for ensuring that you have the necessary rights and consents to share that data with us.

1.4 Call, SMS, and Warm Transfer Data

When phone or text features are enabled (including warm transfer workflows), we may collect and process:

  • Call and messaging metadata such as timestamps, status, duration, and delivery results.
  • Phone routing data such as destination numbers, transfer attempts, and acceptance/decline events.
  • Message content and call recordings/transcripts where enabled by your configuration and permitted by law.

2. How We Use Information

We use collected information to:

  • Provide, operate, and improve our Services.
  • Process payments via Stripe.
  • Authenticate users and maintain account security.
  • Respond to inquiries and provide support.
  • Facilitate operational calls and SMS messages related to lead routing, delivery, and warm transfers.
  • Monitor and analyze trends, usage, and activities to improve the platform.
  • Comply with legal obligations.

3. How We Share Information

We may share information with:

  • Service providers and vendors, including Stripe (payments), hosting, analytics, and communication tools (including telephony and messaging providers), to support our operations.
  • Third-party integrations that you configure (e.g., Salesforce, ServiceTitan). Data flows to these services according to your configuration.
  • Legal authorities when required to comply with law or enforce our agreements.
  • Business transfers if we engage in a merger, acquisition, or asset sale.

We do not sell personal information.

4. Data Retention

We retain personal data for as long as your account is active, and for 90 days after account termination. After this period, data is deleted or anonymized unless otherwise required by law.

5. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information, including encryption, access controls, and monitoring. However, no system is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on applicable law, you may have the right to:

  • Access and obtain a copy of your personal information.
  • Request correction or deletion of your information.
  • Object to or restrict processing.
  • Withdraw consent (if applicable).

For operational SMS communications, you can opt out by following the instructions in the message (for example, replying STOP) where supported. Opting out may limit certain phone/SMS-enabled workflows, including parts of warm transfer operations.

You can exercise these rights by contacting us at [email protected].

7. Cookies

We use cookies and similar technologies to operate and improve our Services. You can control cookies through your browser settings, but disabling them may affect functionality.

8. Children's Privacy

Our Services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, contact us to have it deleted.

9. International Transfers

Our Services are currently intended for U.S. users. All data is processed and stored in the United States.

10. SMS / Mobile Messaging

BidYard may send SMS (text) messages to users who have explicitly opted in. These messages may include:

  • Lead opportunity alerts and warm-transfer notifications
  • Account verification and double opt-in confirmation messages
  • Transactional and operational notifications related to your account

Message frequency varies based on lead activity and your account settings. Message and data rates may apply. For details about how opt-in works and example messages, see our SMS Lead Alerts page.

To opt out of SMS communications at any time, reply STOP to any message. You will receive a single opt-out confirmation and no further messages will be sent to that number. To re-subscribe, reply START.

For help, reply HELP to any message or contact us at [email protected]. Additional information about our SMS program is available at bidyard.com/sms-terms.

No mobile opt-in data will be shared or sold to third parties or affiliates for marketing or promotional purposes.

11. Changes to this Policy

We may update this Privacy Policy periodically. We will post the updated version on our website and update the "Last Updated" date. Significant changes may be communicated via email or in-app notice.

12. Contact Us

For questions about this Privacy Policy, contact us at:

BidYard, Inc.

Oklahoma, USA

Email: [email protected]